1. Introduction
At BARG INFO SOLUTIONS PRIVATE LIMITED, we are committed to ensuring your satisfaction with our services. This refund policy outlines the terms and conditions for refunds and cancellations of our web development services.
2. Project Deposits
Please note the following regarding project deposits:
- Initial deposits are non-refundable as they secure your project slot and cover preliminary work
- Deposits typically amount to 30-50% of the total project cost
- Deposits are used to commence work and cover initial resource allocation
3. Refund Eligibility
3.1 Eligible Circumstances
Refunds may be considered under the following circumstances:
- Significant failure to deliver agreed-upon project specifications
- Inability to commence work within 30 days of the agreed start date
- Technical inability to complete the project as specified
3.2 Ineligible Circumstances
Refunds will not be provided for:
- Change of mind after project commencement
- Changes in business direction or strategy
- Dissatisfaction with design choices after approval
- Client delays causing project extensions
4. Cancellation Policy
Project cancellations are subject to the following terms:
- Cancellation before project commencement: 70% refund of total payment (excluding deposit)
- Cancellation during initial planning phase: 50% refund of total payment (excluding deposit)
- Cancellation during development phase: Pro-rated refund based on work completed
- Cancellation after 75% project completion: No refund available
5. Refund Process
To request a refund:
- Submit a written refund request explaining the circumstances
- Include your project details and payment information
- Allow up to 10 business days for review
- Approved refunds will be credited within 14 business days
6. Dispute Resolution
In case of disputes regarding refunds:
- We will first attempt to resolve the issue through direct communication
- Mediation may be suggested for complex cases
- Legal action should be considered as a last resort
7. Maintenance and Support Services
For ongoing maintenance and support services:
- Monthly services are billed in advance and are non-refundable for the current month
- Annual plans may be refunded on a pro-rated basis, less any setup fees
- Cancellation notice of 30 days is required for recurring services
8. Special Circumstances
We may consider refunds outside of this policy in exceptional circumstances, such as:
- Natural disasters affecting project completion
- Serious illness or death
- Unforeseen business closure
These cases will be evaluated individually on their merits.
9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.
10. Contact Information
For refund requests or questions about this policy, please contact us: